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most popular and largest Escape Room provider made in Germany!

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TeamEscape
  • TeamEscape Münster

    Escape Room
    Münster

    Imagine, you find yourselves in one of our mysterious Münster Escape Rooms. Suddenly the door closes behind you and a clock begins to tick...

    Live Escape Games Münster, brought to you by TeamEscape, are the latest recreational activity for fun with friends, family and colleagues.

  • TeamEscape Münster

    Escape Room

    Münster

    Imagine, you find yourselves in one of our mysterious Münster Escape Rooms. Suddenly the door closes behind you and a clock begins to tick...

    Live Escape Games Münster, brought to you by TeamEscape, are the latest recreational activity for fun with friends, family and colleagues.

  • TeamEscape Münster

    Escape Room

    Münster

    Imagine, you find yourselves in one of our mysterious Münster Escape Rooms. Suddenly the door closes behind you and a clock begins to tick...

    Live Escape Games Münster, brought to you by TeamEscape, are the latest recreational activity for fun with friends, family and colleagues.

TeamEscape is Germany's most popular and largest Escape Room provider.

Live Escape Games:
How it works!

At TeamEscape Münster your Team searches, collects and combines hidden clues and objects. Solve difficult puzzles, discover the secret and escape the room in under 60 minutes from our Escape Rooms in Münster. Each Live Escape Game has an individual background story and mission to master.

Escape Room Münster
Complete Game Instructions

And who
can play it?

Live Escape Games in Münster are a special experience for all.

Test

Friends

TeamEscape Münster

Experience with your friends what the term "shared experience" truly means. At our Escape Rooms in Münster everyone has a role to play: Whether it be your skill, instinct, reasoning or creativity – at TeamEscape Münster everyone brings something to the table and everyone takes their moneys worth home with them.

Family

TeamEscape Münster

Live Escape Games in Münster bridge the generation gap. The Escape Rooms from TeamEscape require an array of varied abilities: The curiosity and innocence of children, the overview and reasoning of the parents, the wisdom and experience of the grandparents. Together beautiful moments and unforgettable memories can be created for all.

Corporate

TeamEscape Münster

Companies listen up! TeamEscape Münster offers the opportunity, with its exciting Escape Rooms, for an hour of exploration into fun, teamwork, cohesion and mutual success. Experience team-building like never before, and its fun! Learn more about the benefits of team events with Team Escape here.

Girls Night

Escape Room Münster

Live Escape Games in Münster offer everything that the perfect girls night out needs: fun, communication, a group activity, escape from everyday life and enough topics of conversation to fill the rest of the night... and many nights to come! Why certainly you should feel free to bring your men, but that's up to you.

and...

...of course all others who enjoy fun, love puzzles or are collectors of shared unforgettable experiences!

Educational for school classes, a special addition to any tourist city trip, an incredible first date idea, and and and... The customers of Live Escape Games are as different and unique as our Escape Rooms in Münster.

Our Escape Rooms in Münster convince all

Again and again we are pleased to see our guests enthusiastically escaping from their Escape Rooms in Münster. The pure joy and the positive feedback from our guests is our motivation to continue.

Do not miss a single discount, promotion or new announcement by becoming a fan of TeamEscape Münster.

Click here for the TeamEscape Münster Facebook link

Nothing to hide. Be convinced by the opinion of our guests on Trip Advisor.

5.0 von 5 Sternen

Click here for the Trip Advisor reviews link

"Best Escape Game ever"

(Thomas Wolf, member of the Giga-Society and with an IQ of 200 one of the most intelligent people in the world)

"An extraordinary, thrilling, experience - you immediately lose yourself in the quest as the excellent puzzles unfold. I really enjoyed the whole experience, and would highly recommend it."

(Charles Cecil, Video game designer and father of the adventure game series "Broken Sword")

"Quite inventive and great fun...

...TeamEscape Muenster has two rooms and caters to English speaking players als well. [...] if you feel like testing your skills as a group, this is for you. By the way: room 2 (The Gallery) is there twice - so you can play it head to head with a second group."

"Great escape room...

...It was my 8th escape room and I have to say that it was one of the best I ever tried. We played "Die Blutdiamanten von Rabuun" and we get so impressed about the technology and the special puzzles that it involves. [...] it's 100% recomendable for having a great time making something different. An unforgettable adventure is waiting for you!!! :)"

Escape Room Münster

... what else is going on in Münster?“

Our Gamemasters from TeamEscape Münster

have put together some tips for you.

Insider Tips Münster

Our recommendations for you if you are looking for a program to complement your TeamEscape Münster experience.

What to do in Münster?

Exotic little green world...

Botanical Garden in Münster: Green, greener, the botanical garden in Münster is the place to visit if you want to learn about the world of plants and little exotic animals. The University of Münster owns the garden and uses it for scientific research. They have an enormous variety of plants and greenhouses according to the climate and soil conditions of their homeland. Take your chance and go for a walk through the gardens, it´s almost like a walk around the world. See more here

The world at home in Münster...

Eat-the-world tours: Are you interested to find out where locals are having dinner in Münster? Each tour includes delightful samples from classic restaurants to smaller diners, as well as an insight into the city's history, culture, architecture and entertainment. More information about the city tours can be found here

Top Secret - All tips

You need a team?

Share TeamEscape with your friends!

Contact us

More questions? No problem!

Use our contact form and send us your question(s). We will contact you as soon as possible.

First choose the TeamEscape® location
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general terms and conditions

Hafenarena GmbH

Von-Vincke-Straße 4

48143 Münster

Deutschland

 

 

1 Conclusion of Contract, Cancellation

1.1 The customer submits a binding offer confirming the order by clicking on the button “Order now.” A contract between the customer and Hafenarena GmbH is only concluded when Hafenarena GmbH assigns and transmits the order number. The transmission of an order confirmation is equivalent to the delivery of a ticket that allows the customer to participate in an Escape Game.  
1.2 The purchase of vouchers can be cancelled as specified in paragraph 5.
1.3 After the purchase of an Escape Game ticket, cancellation or alteration of the participation date is not possible (cp. Paragraph 5.1).

 

2 Pricing & Payment Methods

2.1 The total amount of the order is due immediately after purchase via “PayPal”, “Sofortüberweisung”, and “Invoice”.
2.2 If the customer chooses to “pay on site”, the total amount is due in cash on site and on the booked date before the game starts. Payment via credit card or debit card (girocard) is possible.

 

3 “Admission Tickets“

3.1 The ticket purchased by the customer allows them and additional registered persons to participate in an Escape Game on the date and at the hour indicated on the ticket (order confirmation).  
3.2 If the customer arrives late, the duration of the game will be reduced accordingly. Should the customer fail to appear the customer loses their right to participate in the Escape Game. The obligation to pay the total amount remains untouched in accordance with paragraph 2.
3.3 The Escape Games offered are usually not suitable for children under the age of ten. Children under ten years are therefore not allowed to participate in an Escape Game. The minimum age may vary depending on the particular Escape Room. The respective minimum age will then be indicated on the website (see room descriptions at the ticket page).
3.4 Minors under the age of 18 must be accompanied by a legal guardian or by an adult authorized in writing by a legal guardian to oversee the minors. Otherwise, participation may be denied. The person who places the order must be at least 18 years old.

 

4 Vouchers

4.1 Vouchers can only be redeemed for payment of a ticket allowing the participation in an Escape Game at a location offered by Hafenarena GmbH. Vouchers cannot be redeemed at other locations of the TeamEscape Franchise.  
4.2 Hafenarena GmbH has no legal obligation to cash out vouchers as long as the service is offered.  
4.3 Vouchers issued by Hafenarena GmbH expire three years after the purchasing date.

 

5 Cancellation Right and Sample Cancellation Form

5.1 At the purchase of a ticket allowing the participation in Escape Games, Hafenarena GmbH and the customer conclude a contract on the delivery of services in the context of leisure time activities bound to a specific date or period of time (cp. section 312 g clause 2 no. 9, German Civil Code). In accordance with section 312 g clause 2 no. 9, German Civil Code, the client has no cancellation right, regardless of the payment method chosen. Every ticket purchase allowing the participation in an Escape Game is thus immediately binding (cf. paragraph 2.1) and obliges the customer to pay the total amount of the order to Hafenarena GmbH
5.2 At the purchase of a voucher with the purchasing customer or their proxy physically present (e.g. purchase on site), no distance contract is concluded according to section 312 b, German Civil Code. The customer thus has no cancellation right.
5.3 For all other voucher purchases, the following applies to all contracts with customers:

 

Cancellation Policy
Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons. This 14-day period starts with reception of the delivery by you or a third party named by you which is not the carrier. To claim your cancellation right, you must inform us, 
Hafenarena GmbH, Von-Vincke-Straße 4, 48143 Münster, 0251 20318186, muenster@teamescape.de
via an unambiguous declaration (e.g. posted via mail, telefax or email) about your decision to cancel the contract. You may, but are not obliged to, use the enclosed sample cancellation form. In order to comply with the set cancellation period, it is sufficient to send the notification on your decision to claim your cancellation right by the last day of said period.

 

After the Cancellation

If you cancel this contract, we must refund all payments received by you immediately, or at the latest within 14 days starting from the day we received your cancellation notification. For the refund, we will use the same payment method that you used in the initial transaction, if not agreed otherwise. We will never charge additional fees in case of a refund. We can hold back the refund amount until already delivered goods are returned to us or proof of return is provided, depending on which occurs first. You must return the goods to us by mail or in person immediately or at the latest within 14 days after submitting your cancellation notification. In order to comply with the set return period, it is sufficient to send the goods by the last day of the 14-day period. You must bear all direct costs for the return. You will only have to pay for a loss in value if that loss can be traced back to damages inflicted by you that were not necessary to check the quality, characteristics and functioning of the goods.

 

Sample Cancellation Form

(If you want to cancel the contract, please fill in this form and send it back to us.)

To Hafenarena GmbH, Von-Vincke-Straße 4, 48143 Münster, 
I/we hereby cancel the contract concluded by me/us (*) on the purchase of the voucher described below:
Date of order  

Order number / invoice number
Name of customer(s)

Customer(s) address
Customer(s) signature(s) (only applicable for notification via mail)
Date

__________

(*) Delete as applicable.
Click here for the PDF sample cancellation form.

 

End of Cancellation Policy and Sample Cancellation Form

5.4 n case of cancellation by the customer, the following applies:  
Hafenarena GmbHdeactivates the voucher. If the voucher was paid before the cancellation, Hafenarena GmbH refunds the purchase price to the customer.

 

6 Retention of Title

6.1 If the customer is a private consumer, Hafenarena GmbH reserves the property rights to the purchased item until the total amount of the order is paid. Respective security rights can be transferred to third parties.  
6.2 If the customer is a business client acting as a business representative, a special fund under public law, or a corporate body under public law, Hafenarena GmbH reserves the property rights to the purchased item until all open claims from the business relationship with the customer are paid. Respective security rights can be transferred to third parties.  

 

7 Offset agreements; right of retention for purchases on account

7.1 The customer shall only be entitled to offset against claims if the counterclaims have not been contested or are recognized by declaratory judgment or Hafenarena GmbH. 
7.2 The customer shall only be entitled to a right of retention if the counterclaim is a direct result of the same contractual relationship. 

 

8 Limitation of liability, exclusion of withdrawal when certain obligations are violated

8.1 Hafenarena GmbH has unlimited liability in the following cases:

- under the product liability law
- for damages caused intentionally or through gross negligence
- for fraudulent non-disclosure of defects
- for damages from injuries to life, limb or health
- for damages from violating a warranty 

8.2 If a violation of essential contractual obligations (cardinal obligations) results from minor negligence, Hafenarena GmbH’s liability is limited to compensation for foreseeable damages and damages typical for the contract.
8.3 Hafenarena GmbH has no liability for damages caused by minor negligence, except in those cases defined in paragraphs 8.1 and 8.2.
8.4 If the liability of Hafenarena GmbH is excluded or limited according to paragraphs 8.1 to 8.3, this also includes liability of their vicarious agents..

 

9 Choice of law, place of performance, out-of-court settlement

9.1 The law of the Federal Republic of Germany shall apply exclusively. If the customer is a consumer residing outside the Federal Republic of Germany, they may at any point refer to the legislation of their state of residence or common domicile.  
9.2 If the customer is a business client according to section 14 of the German Civil Code, the exclusive place of performance for delivery, service and payment is the Hafenarena GmbH office.
9.3 The European Commission provides a platform for online dispute resolution (ODR), which can be found here: 
www.ec.europa.eu/consumers/odr

Consumers can use this platform to resolve their disputes out-of-court.

 

10 House Rules TeamEscape Münster

By entering the premises of Hafenarena GmbH, customers and visitors acknowledge the following house rules regulated under private law: 

  1. Persons bearing fascist and/or contemptuous emblems, brands and/or behaving in a fascist and/or contemptuous or inhuman manner will be banned from the premises immediately and permanently.
  2. Any weapons, including edge weapons, guns, and knives, are prohibited on the premises. 
  3. Taking photographs, videos, or any kind of media recording for commercial use on the premises without explicit prior permission by Hafenarena GmbH is prohibited. We furthermore ask you kindly to hand in any recording devices, especially cell phones, before the game starts in order to enhance the gaming experience. 
  4. Animals are not allowed on the premises for their own safety and that of customers.
  5. Visitors who
    - are obviously under the influence of alcohol or drugs,
    - are suspected to suffer from an infectious disease according to the Federal Infection Protection Act or similar hazardous diseases,
    can be denied access to the premises.  
  6. Designated emergency escape routes and exits must not be blocked in any way or altered in their function. All escape routes are to be kept clear at all times, emergency doors must only be opened in the case of an emergency.

 

As of 19.06.2017

site notice

 

Hafenarena GmbH
Von-Vincke-Straße 4
48143 Münster
Deutschland

0251 20318186
muenster@teamescape.de
hafenarena.de

Contact us

Please use our contact form.

Christian Wasmuth (CEO)

Registration Court: Münster
Commercial Register Number: HRB 10445

Tax-No.: {[{locationInfo.location1.ustnr}]}
USt.-IdNr: {[{locationInfo.location1.ustidnr}]}

Tax-No.: {[{locationInfo.location1.ustnr}]}

USt.-IdNr: {[{locationInfo.location1.ustidnr}]}

 

privacy policy

We respect the privacy of our customers

therefore we are committed to the following privacy policy,

which is designed to give you peace of mind

and confidence.

 

 

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What personal data is collected?

Once you have completed your search for prices and availability, you must confirm your booking. You will be asked for your name, your postal address and your e-mail address. Depending on the payment method, your credit/debit card details (including card number, cardholder name and expiration date) may also be required to initiate the payment process and confirm the booking online. If you pay with an EC debit card, the date and number of issue of the card may also be required.
You will also be asked to provide your telephone or mobile number if we need to contact you urgently with regard to your booking.

What do we use your data for?

We need your 'name' so that we can tell the gamemaster to whom the booking applies.
We need the details of your 'credit card' to arrange payment for your booking.
We need your 'name' and 'address' to confirm that you are the cardholder.
We also need your 'address' in order to be able to inform you in writing about your booking before your stay.
We may need your 'phone or mobile number' or 'email address' in the unlikely event that we need to contact you urgently regarding your booking.
We need your 'group/participant information' so that the gamemaster can better adapt to the group. In addition, the best times can be better published in this way if desired.
We may also use this information to inform you of special offers/actions that may be of interest to you.
We may also use your IP address (Internet Protocol) to diagnose problems with our server and administer the website (monitoring visitor traffic and site usage) so that we can further develop and improve the TeamEscape website.
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.

 

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Hafenarena GmbH
Von-Vincke-Straße 4
48143 Münster
Deutschland
Telefon: 0251 20318186
Email: muenster@teamescape.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

 

3. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in "server log files". These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.
The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

Data transmitted when entering into a contract with online shops, retailers, and mail order

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Data transferred when signing up for services and digital content

We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract with us, for example, to banks entrusted to process your payments.
Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

 

4. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Google Analytics Remarketing

Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link: https://www.google.com/settings/ads/onweb/.
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.
For more information and the Google Privacy Policy, go to: https://www.google.com/policies/technologies/ads/.

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States ("Google").
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://www.google.de/policies/privacy/.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Google reCAPTCHA

We use "Google reCAPTCHA" (hereinafter "reCAPTCHA") on our websites. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").
reCAPTCHA is used to check whether the data entered on our website (such as on a contact form) has been entered by a human or by an automated program. To do this, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis starts automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, how long the visitor has been on the website, or mouse movements made by the user). The data collected during the analysis will be forwarded to Google.
The reCAPTCHA analyses take place completely in the background. Website visitors are not advised that such an analysis is taking place.
Data processing is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in protecting its site from abusive automated crawling and spam.
For more information about Google reCAPTCHA and Google's privacy policy, please visit the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/intro/android.html.

Facebook Pixel

Our website measures conversions using visitor action pixels from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").
These allow the behavior of site visitors to be tracked after they click on a Facebook ad to reach the provider's website. This allows an analysis of the effectiveness of Facebook advertisements for statistical and market research purposes and their future optimization.
The data collected is anonymous to us as operators of this website and we cannot use it to draw any conclusions about our users' identities. However, the data are stored and processed by Facebook, which may make a connection to your Facebook profile and which may use the data for its own advertising purposes, as stipulated in the Facebook privacy policy. This will allow Facebook to display ads both on Facebook and on third-party sites. We have no control over how this data is used.
Check out Facebook's privacy policy to learn more about protecting your privacy: https://www.facebook.com/about/privacy/.
You can also deactivate the custom audiences remarketing feature in the Ads Settings section at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You will first need to log into Facebook.
If you do not have a Facebook account, you can opt out of usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.

 

5. Newsletter

Newsletter data

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the "unsubscribe" link in the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

MailChimp

This website uses the services of MailChimp to send newsletters. This service is provided by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
MailChimp is a service which organizes and analyzes the distribution of newsletters. If you provide data (e.g. your email address) to subscribe to our newsletter, it will be stored on MailChimp servers in the USA.
MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.
We use MailChimp to analyze our newsletter campaigns. When you open an email sent by MailChimp, a file included in the email (called a web beacon) connects to MailChimp's servers in the United States. This allows us to determine if a newsletter message has been opened and which links you click on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type, and operating system). This information cannot be assigned to a specific recipient. It is used exclusively for the statistical analysis of our newsletter campaigns. The results of these analyses can be used to better tailor future newsletters to your interests.
If you do not want your usage of the newsletter to be analyzed by MailChimp, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.
Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time by unsubscribing to the newsletter. The data processed before we receive your request may still be legally processed.
The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of MailChimp. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.
For details, see the MailChimp privacy policy at https://mailchimp.com/legal/terms/.

Completion of a data processing agreement

We have entered into a data processing agreement with MailChimp, in which we require MailChimp to protect the data of our customers and not to disclose said data to third parties. This agreement may be viewed at the following link: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.

 

6. Plugins and tools

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google's privacy policy at https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/. 

 

7. Payment service providers

PayPal

Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.
If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

Sofortüberweisung

Our website accepts payments via Sofortüberweisung. The provider of this service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany.
Sofortüberweisung provides us with real-time payment confirmations, allowing us to begin fulfilling our end of our contract right away.
If you opt to pay using Sofortüberweisung, you will be submitting a PIN and a valid TAN to Sofort GmbH so that it can access your online banking account. Sofort GmbH will automatically check your account balance and perform the transfer to our account using the TAN you supply. It then sends an immediate transaction confirmation. After logging in, your income, the overdraft protection, and the availability of other accounts and their balances will be checked.
In addition to the PIN and TAN, the payment details you provide as well as personal information will be sent to Sofort GmbH. This personal information includes your name, address, telephone numbers, email address, IP address, and any other data required to process your payment. This data must be transferred to identify you securely and to prevent fraud.
Data is transmitted to Sofort GmbH based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) DSGVO (Processing for contract purposes). You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.
Please refer to the payment with Sofortüberweisung links below: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

 

This text is taken from www.e-recht24.de.

cancellation policy

Hafenarena GmbH

Von-Vincke-Straße 4

48143 Münster

Deutschland

 

 

 
Cancellation Right and Sample Cancellation Form

1. At the purchase of a ticket allowing the participation in Escape Games,  Hafenarena GmbH and the customer conclude a contract on the delivery of services in the context of leisure time activities bound to a specific date or period of time (cp. section 312 g clause 2 no. 9, German Civil Code). In accordance with section 312 g clause 2 no. 9, German Civil Code, the client has no cancellation right, regardless of the payment method chosen. Every ticket purchase allowing the participation in an Escape Game is thus immediately binding (cf. paragraph 2.1) and obliges the customer to pay the total amount of the order to Hafenarena GmbH.
2. At the purchase of a voucher with the purchasing customer or their proxy physically present (e.g. purchase on site), no distance contract is concluded according to section 312 b, German Civil Code. The customer thus has no cancellation right.
3. For all other voucher purchases, the following applies to all contracts with customers:

 

Cancellation Policy
Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons. This 14-day period starts with reception of the delivery by you or a third party named by you which is not the carrier. To claim your cancellation right, you must inform us, 
Hafenarena GmbH, Von-Vincke-Straße 4, 48143 Münster, 0251 20318186, muenster@teamescape.de
via an unambiguous declaration (e.g. posted via mail, telefax or email) about your decision to cancel the contract. You may, but are not obliged to, use the enclosed sample cancellation form. In order to comply with the set cancellation period, it is sufficient to send the notification on your decision to claim your cancellation right by the last day of said period.

 

After the Cancellation

If you cancel this contract, we must refund all payments received by you immediately, or at the latest within 14 days starting from the day we received your cancellation notification. For the refund, we will use the same payment method that you used in the initial transaction, if not agreed otherwise. We will never charge additional fees in case of a refund. We can hold back the refund amount until already delivered goods are returned to us or proof of return is provided, depending on which occurs first. You must return the goods to us by mail or in person immediately or at the latest within 14 days after submitting your cancellation notification. In order to comply with the set return period, it is sufficient to send the goods by the last day of the 14-day period. You must bear all direct costs for the return. You will only have to pay for a loss in value if that loss can be traced back to damages inflicted by you that were not necessary to check the quality, characteristics and functioning of the goods.

 

Sample Cancellation Form

(If you want to cancel the contract, please fill in this form and send it back to us.)

To Hafenarena GmbH, Von-Vincke-Straße 4, 48143 Münster, 
I/we hereby cancel the contract concluded by me/us (*) on the purchase of the voucher described below: 
Date of order  

Order number / invoice number
Name of customer(s)

Customer(s) address
Customer(s) signature(s) (only applicable for notification via mail) 
Date

__________

(*) Delete as applicable.
Click here for the PDF sample cancellation form.

 

End of Cancellation Policy and Sample Cancellation Form

4. In case of cancellation by the customer, the following applies:  
Hafenarena GmbHdeactivates the voucher. If the voucher was paid before the cancellation, Hafenarena GmbH refunds the purchase price to the customer.

Click here for the PDF cancellation policy.

 

© Copyright 2021. TeamEscape. All rights reserved.



  
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