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Insider Tips
Düsseldorf

Our recommendations for you if you are looking for a program to complement your TeamEscape Düsseldorf experience.

TeamEscape Duesseldorf

What to do in Dusseldorf?

Sail away...

Medien Hafen in Düsseldorf:  Art, communication and creativity describe the docks of Düsseldorf. Come and visit one of the well-known and futuristic ports in Germany. International architectures created a unique atmosphere. Admire the ancient trading port with classical quay walls and cast-iron bollards and visited one of the many restaurants and bars in the harbor. . More information, reservation and prices can be found here

"Alt" doesn´t taste old…

Old Town in Düsseldorf: A good selection of museums and art galleries can be found in the district of old town. But it's not only known for its intellectual stimulation but for its wide selection of bars and restaurants. Visit the longest bar in the world and enjoy a cold beer. More information can be found here

What to do in Dusseldorf on rainy days.

The cherry blossom of Düsseldorf...

EKÖ – House of Japanese Culture: Did you know that the largest Japanese community is living in Dusseldorf? The EKÖ-House is really important in the cultural exchange between the East and West. You can visit the EKÖ- house, which was founded in 1993 and explore a Buddhist temple, a traditional house and a beautiful Japanese garden. Opening times and prices can be found here

The Beauty in pink...

Schloss Benrath: Schloss Benrath is a splendid Baroque palace constructed between 1756 and 1773. Not just the outside is outstanding. Highlights include the palace's sumptuous interior, as well as a stroll around its huge park and gardens. Schloss Benrath is home to three excellent museums focusing on various aspects of life in the 18th century: in the main palace building is Museum Corps de Logis, showcasing the history of Benrath and its architecture, while the equally interesting Museum for Landscape Art and the Natural Science Museum are situated in other park buildings. Upcoming events and more information can be found here

Food and drinks in Dusseldorf.

More than Sushi...

OKINII: Japanese food is so much more than just sushi! Okinii is more than just Japanese food. It offers everything sushi, soup, salads, finger food, and even teppanyaki grill dishes. Thanks to its modern concept, Okinii is both a culinary and a digital experience. For a fixed rate you can order all you can eat using an iPad, as well as dine stylishly à la carte. More information and dates can be found here

Foxy drinks...

Brauerei im Füchschen: Those who enjoy Altbier (top-fermented dark beer) and Rhenish cuisine but find the usual breweries too traditional should certainly give the Füchschen a go. Just like other brewery pubs, you can enjoy your ‘Alt’ outside when the weather is good. Menu and special promotions can be found here

Overnight in Dusseldorf.

Arty farty...

BURNS art hotel: The BURNS Art Hotel is a jewel amongst the hotels in Düsseldorf. Following extensive refurbishment and meticulous restoration of the stucco façade of the “Gründerzeit building” dating from 1890, the hotel offers a unique atmosphere of history, architecture, design and art. The elegantly furnished rooms in a minimalistic Asian design invite you to relax. Prices and availability can be found here

The classic way...

NOVUM Hotels: In Düsseldorf, it is sometimes difficult to find the right hotel. With the hotels of the NOVUM Group you have a whole selection directly at hand and can do little wrong. An overview of the hotels and reservation can be found here

Select your Escape Room now!

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general terms and conditions

lambda team solutions GmbH

Alexanderstraße 31

40210 Düsseldorf

Deutschland

 

 

1 Conclusion of Contract, Cancellation

1.1 The customer submits a binding offer confirming the order by clicking on the button “Order now.” A contract between the customer and lambda team solutions GmbH is only concluded when lambda team solutions GmbH assigns and transmits the order number. The transmission of an order confirmation is equivalent to the delivery of a ticket that allows the customer to participate in an Escape Game.  
1.2 The purchase of vouchers can be cancelled as specified in paragraph 5.
1.3 After the purchase of an Escape Game ticket, cancellation or alteration of the participation date is not possible (cp. Paragraph 5.1).

 

2 Pricing & Payment Methods

2.1 The total amount of the order is due immediately after purchase via “PayPal”, “Sofortüberweisung”, and “Invoice”.
2.2 If the customer chooses to “pay on site”, the total amount is due in cash on site and on the booked date before the game starts. Payment via credit card or debit card (girocard) is not possible.

 

3 “Admission Tickets“

3.1 The ticket purchased by the customer allows them and additional registered persons to participate in an Escape Game on the date and at the hour indicated on the ticket (order confirmation).  
3.2 If the customer arrives late, the duration of the game will be reduced accordingly. Should the customer fail to appear the customer loses their right to participate in the Escape Game. The obligation to pay the total amount remains untouched in accordance with paragraph 2.
3.3 The Escape Games offered are usually not suitable for children under the age of ten. Children under ten years are therefore not allowed to participate in an Escape Game. The minimum age may vary depending on the particular Escape Room. The respective minimum age will then be indicated on the website (see room descriptions at the ticket page).
3.4 Minors under the age of 18 must be accompanied by a legal guardian or by an adult authorized in writing by a legal guardian to oversee the minors. Otherwise, participation may be denied. The person who places the order must be at least 18 years old.

 

4 Vouchers

4.1 Vouchers can only be redeemed for payment of a ticket allowing the participation in an Escape Game at a location offered by lambda team solutions GmbH. Vouchers cannot be redeemed at other locations of the TeamEscape Franchise.  
4.2 lambda team solutions GmbH has no legal obligation to cash out vouchers as long as the service is offered.  
4.3 Vouchers issued by lambda team solutions GmbH expire three years after the purchasing date.

 

5 Cancellation Right and Sample Cancellation Form

5.1 At the purchase of a ticket allowing the participation in Escape Games, lambda team solutions GmbH and the customer conclude a contract on the delivery of services in the context of leisure time activities bound to a specific date or period of time (cp. section 312 g clause 2 no. 9, German Civil Code). In accordance with section 312 g clause 2 no. 9, German Civil Code, the client has no cancellation right, regardless of the payment method chosen. Every ticket purchase allowing the participation in an Escape Game is thus immediately binding (cf. paragraph 2.1) and obliges the customer to pay the total amount of the order to lambda team solutions GmbH
5.2 At the purchase of a voucher with the purchasing customer or their proxy physically present (e.g. purchase on site), no distance contract is concluded according to section 312 b, German Civil Code. The customer thus has no cancellation right.
5.3 For all other voucher purchases, the following applies to all contracts with customers:

 

Cancellation Policy
Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons. This 14-day period starts with reception of the delivery by you or a third party named by you which is not the carrier. To claim your cancellation right, you must inform us, 
lambda team solutions GmbH, Alexanderstraße 31, 40210 Düsseldorf, +49 211 93673340, duesseldorf@teamescape.de
via an unambiguous declaration (e.g. posted via mail, telefax or email) about your decision to cancel the contract. You may, but are not obliged to, use the enclosed sample cancellation form. In order to comply with the set cancellation period, it is sufficient to send the notification on your decision to claim your cancellation right by the last day of said period.

 

After the Cancellation

If you cancel this contract, we must refund all payments received by you immediately, or at the latest within 14 days starting from the day we received your cancellation notification. For the refund, we will use the same payment method that you used in the initial transaction, if not agreed otherwise. We will never charge additional fees in case of a refund. We can hold back the refund amount until already delivered goods are returned to us or proof of return is provided, depending on which occurs first. You must return the goods to us by mail or in person immediately or at the latest within 14 days after submitting your cancellation notification. In order to comply with the set return period, it is sufficient to send the goods by the last day of the 14-day period. You must bear all direct costs for the return. You will only have to pay for a loss in value if that loss can be traced back to damages inflicted by you that were not necessary to check the quality, characteristics and functioning of the goods.

 

Sample Cancellation Form

(If you want to cancel the contract, please fill in this form and send it back to us.)

To lambda team solutions GmbH, Alexanderstraße 31, 40210 Düsseldorf, 
I/we hereby cancel the contract concluded by me/us (*) on the purchase of the voucher described below:
Date of order  

Order number / invoice number
Name of customer(s)

Customer(s) address
Customer(s) signature(s) (only applicable for notification via mail)
Date

__________

(*) Delete as applicable.
Click here for the PDF sample cancellation form.

 

End of Cancellation Policy and Sample Cancellation Form

5.4 n case of cancellation by the customer, the following applies:  
lambda team solutions GmbHdeactivates the voucher. If the voucher was paid before the cancellation, lambda team solutions GmbH refunds the purchase price to the customer.

 

6 Retention of Title

6.1 If the customer is a private consumer, lambda team solutions GmbH reserves the property rights to the purchased item until the total amount of the order is paid. Respective security rights can be transferred to third parties.  
6.2 If the customer is a business client acting as a business representative, a special fund under public law, or a corporate body under public law, lambda team solutions GmbH reserves the property rights to the purchased item until all open claims from the business relationship with the customer are paid. Respective security rights can be transferred to third parties.  

 

7 Offset agreements; right of retention for purchases on account

7.1 The customer shall only be entitled to offset against claims if the counterclaims have not been contested or are recognized by declaratory judgment or lambda team solutions GmbH. 
7.2 The customer shall only be entitled to a right of retention if the counterclaim is a direct result of the same contractual relationship. 

 

8 Limitation of liability, exclusion of withdrawal when certain obligations are violated

8.1 lambda team solutions GmbH has unlimited liability in the following cases:

- under the product liability law
- for damages caused intentionally or through gross negligence
- for fraudulent non-disclosure of defects
- for damages from injuries to life, limb or health
- for damages from violating a warranty 

8.2 If a violation of essential contractual obligations (cardinal obligations) results from minor negligence, lambda team solutions GmbH’s liability is limited to compensation for foreseeable damages and damages typical for the contract.
8.3 lambda team solutions GmbH has no liability for damages caused by minor negligence, except in those cases defined in paragraphs 8.1 and 8.2.
8.4 If the liability of lambda team solutions GmbH is excluded or limited according to paragraphs 8.1 to 8.3, this also includes liability of their vicarious agents..

 

9 Choice of law, place of performance, out-of-court settlement

9.1 The law of the Federal Republic of Germany shall apply exclusively. If the customer is a consumer residing outside the Federal Republic of Germany, they may at any point refer to the legislation of their state of residence or common domicile.  
9.2 If the customer is a business client according to section 14 of the German Civil Code, the exclusive place of performance for delivery, service and payment is the lambda team solutions GmbH office.
9.3 The European Commission provides a platform for online dispute resolution (ODR), which can be found here: 
www.ec.europa.eu/consumers/odr

Consumers can use this platform to resolve their disputes out-of-court.

 

10 House Rules TeamEscape Düsseldorf

By entering the premises of lambda team solutions GmbH, customers and visitors acknowledge the following house rules regulated under private law: 

  1. Persons bearing fascist and/or contemptuous emblems, brands and/or behaving in a fascist and/or contemptuous or inhuman manner will be banned from the premises immediately and permanently.
  2. Any weapons, including edge weapons, guns, and knives, are prohibited on the premises. 
  3. Taking photographs, videos, or any kind of media recording for commercial use on the premises without explicit prior permission by lambda team solutions GmbH is prohibited. We furthermore ask you kindly to hand in any recording devices, especially cell phones, before the game starts in order to enhance the gaming experience. 
  4. Animals are not allowed on the premises for their own safety and that of customers.
  5. Visitors who
    - are obviously under the influence of alcohol or drugs,
    - are suspected to suffer from an infectious disease according to the Federal Infection Protection Act or similar hazardous diseases,
    can be denied access to the premises.  
  6. Designated emergency escape routes and exits must not be blocked in any way or altered in their function. All escape routes are to be kept clear at all times, emergency doors must only be opened in the case of an emergency.

 

As of 19.06.2017

site notice

 

lambda team solutions GmbH
Alexanderstraße 31
40210 Düsseldorf
Deutschland

+49 211 93673340
duesseldorf@teamescape.de

Contact us

Please use our contact form.

Michael Jorns (CEO)
Christian Rudolph (CEO)

Registration Court: Mönchengladbach
Commercial Register Number: HRB 16259

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USt.-IdNr: {[{locationInfo.location1.ustidnr}]}

 

privacy policy

We respect the privacy of our customers

therefore we are committed to the following privacy policy,

which is designed to give you peace of mind

and confidence.

 

 

What personal information do we ask for?

When you have searched for prices and availability and are ready to confirm your booking, we will ask for your name, your postal address and your e-mail address. Up to the method of payment we'll also need your credit/debit card details (including card number, cardholder name and expiry date) in order to take payment and confirm the booking on-line. If you're paying by debit card we may also need to take the start date and issue number of the card.

We'll also ask you for your telephone number in case we need to contact you urgently regarding your booking.

How does TeamEscape use this personal information?

  • We need your 'name' so we can confirm to the gamemaster who the booking is for. We need your 'credit card' details so that we can collect payment for your booking.
  • We need your 'name' and 'address' to confirm that the credit card belongs to you.
  • We also need your 'address' in case we have to write to you about any part of your booking in advance of your stay.
  • We might use your 'telephone number' or 'e-mail address' in the unlikely event that we need to contact you urgently about your booking.
  • We may also use this information to let you know about any special offers/promotions we think would be of interest to you.
  • We may also use your IP (Internet Protocol) address to diagnose problems with our server and administer the site - monitoring visitor traffic patterns and site usage to help us develop and improve the The Dungeons site further.

Does TeamEscape site use cookies?

Yes, TeamEscape uses 'temporary cookies', which are only used during the booking process. (A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. This is useful for having the browser remember some specific information (ref. Cookie Central).

Will TeamEscape disclose any of this personal information to third parties?

  • TeamEscape will only disclose your name and booking details to our employees (see above) for operational purposes. We will not pass on your details to other companies for their marketing purposes.
  • We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it.

For further information please visit the German version of our homepage.

Um welche persönlichen Informationen bitten wir Sie?

Wenn Sie Ihre Suche nach Preisen und der Verfügbarkeit abgeschlossen haben, müssen Sie Ihre Buchung bestätigen. Im Zuge dessen werden wir Sie nach Ihrem Namen, Ihrer Postadresse und Ihrer E-Mail-Adresse fragen. Des Weiteren benötigen wir je nach Bezahlmethode Ihre Kredit-/EC-Debitkartendetails (einschließlich Kartennummer, Name des Karteninhabers und Ablaufdatum), um den Zahlungsvorgang zu initiieren und die Buchung online zu bestätigen. Wenn Sie mit EC-Debitkarte bezahlen, benötigen wir eventuell auch Ausstellungsdatum und -nummer der Karte.

Des Weiteren bitten wir Sie um Bekanntgabe Ihrer Telefonnummer, falls wir Sie in Bezug auf Ihre Buchung dringend kontaktieren müssen.

 

Wie verwendet TeamEscape diese persönlichen Informationen?

  • Wir benötigen Ihren 'Namen', damit wir dem Spielleiter mitteilen können, für wen die Buchung gilt.
  • Wir benötigen die Details Ihrer 'Kreditkarte', um die Zahlung für Ihre Buchung zu veranlassen.
  • Wir benötigen Ihren 'Namen' und Ihre 'Adresse' zur Bestätigung, dass Sie der Karteninhaber sind.
  • Wir benötigen Ihre 'Adresse' auch, um Ihnen in Bezug auf Ihre Buchung vor Ihrem Aufenthalt schriftlich etwas mitteilen zu können.
  • Wir könnten Ihre 'Telefonnummer' oder Ihre 'E-Mail-Adresse' für den unwahrscheinlichen Fall benötigen, dass wir Sie in Bezug auf Ihre Buchung dringend kontaktieren müssen.
  • Wir benötigen Ihre 'Gruppen-/ Teilnehmerinformationen', damit der Spielleiter sich besser auf die Gruppe einstellen kann. Zudem können auf diese Weise auf Wunsch besser die Bestzeiten veröffentlicht werden.
  • Wir verwenden diese Informationen eventuell auch dazu, Sie über spezielle Angebote/Aktionen zu informieren, die Sie vielleicht interessieren könnten.
  • Wir verwenden eventuell auch Ihre IP-Adresse (Internet Protokoll), um Probleme mit unserem Server zu diagnostizieren und die Website zu administrieren (Überwachung des Besucherverkehrs und der Seitennutzung), damit wir die TeamEscape Website weiterentwickeln und verbessern können.

Werden auf der Website von TeamEscape Cookies verwendet?

Ja, TeamEscape verwendet 'temporäre Cookies', die nur während des Buchungsvorganges verwendet werden. (Ein Cookie ist eine Information, die von einem Webserver übermittelt wird, damit sie in einem Webbrowser gespeichert und später von diesem Browser wiedererkannt werden kann). Das ist nützlich, da der Browser sich an gewisse Informationen erinnern kann.

 

Gibt TeamEscape persönliche Informationen an Drittparteien weiter?

TeamEscape gibt nur Ihren Namen und die Buchungsdetails aus organisatorischen Gründen an unsere Mitarbeiter (siehe oben) weiter. Wir übermitteln keine Ihrer Details für Marketingaktivitäten an andere Unternehmen. Wir geben keine Nummern von Kredit-/EC-Karten bekannt, sofern wir nicht in gutem Glauben annehmen, dass wir gesetzlich dazu verpflichtet sind.

Wir weisen darauf hin, dass die Datenübertragung im Internet (z.B. bei der Kommunikation per E-Mail) Sicherheitslücken aufweisen kann, die überall auftreten können und nicht unserem Einfluss unterliegen. Ein lückenloser Schutz der Daten vor dem Zugriff durch Dritte ist nicht möglich.

Der Nutzung von im Rahmen der Impressumspflicht veröffentlichten Kontaktdaten durch Dritte zur Übersendung von nicht ausdrücklich angeforderter Werbung und Informationsmaterialien wird hiermit ausdrücklich widersprochen. Die Betreiber der Seiten behalten sich ausdrücklich rechtliche Schritte im Falle der unverlangten Zusendung von Werbeinformationen, etwa durch Spam-Mails, vor.

 

Datenschutzerklärung für die Nutzung von Facebook-Plugins (Like-Button)

Auf unseren Seiten sind Plugins des sozialen Netzwerks Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA integriert. Die Facebook-Plugins erkennen Sie an dem Facebook-Logo oder dem "Like-Button" ("Gefällt mir") auf unserer Seite. Eine Übersicht über die Facebook-Plugins finden Sie hier: http://developers.facebook.com/docs/plugins/.
Wenn Sie unsere Seiten besuchen, wird über das Plugin eine direkte Verbindung zwischen Ihrem Browser und dem Facebook-Server hergestellt. Facebook erhält dadurch die Information, dass Sie mit Ihrer IP-Adresse unsere Seite besucht haben. Wenn Sie den Facebook "Like-Button" anklicken während Sie in Ihrem Facebook-Account eingeloggt sind, können Sie die Inhalte unserer Seiten auf Ihrem Facebook-Profil verlinken. Dadurch kann Facebook den Besuch unserer Seiten Ihrem Benutzerkonto zuordnen. Wir weisen darauf hin, dass wir als Anbieter der Seiten keine Kenntnis vom Inhalt der übermittelten Daten sowie deren Nutzung durch Facebook erhalten. Weitere Informationen hierzu finden Sie in der Datenschutzerklärung von facebook unter http://de-de.facebook.com/policy.php

Wenn Sie nicht wünschen, dass Facebook den Besuch unserer Seiten Ihrem Facebook-Nutzerkonto zuordnen kann, loggen Sie sich bitte aus Ihrem Facebook-Benutzerkonto aus.

 

Datenschutzerklärung für die Nutzung von Google Analytics

Diese Website benutzt Google Analytics, einen Webanalysedienst der Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). Google Analytics verwendet sog. „Cookies“, Textdateien, die auf Ihrem Computer gespeichert werden und die eine Analyse der Benutzung der Website durch Sie ermöglichen. Die durch das Cookie erzeugten Informationen über Ihre Benutzung dieser Website werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Im Falle der Aktivierung der IP-Anonymisierung auf dieser Website, wird Ihre IP-Adresse von Google jedoch innerhalb von Mitgliedstaaten der Europäischen Union oder in anderen Vertragsstaaten des Abkommens über den Europäischen Wirtschaftsraum zuvor gekürzt. Nur in Ausnahmefällen wird die volle IP-Adresse an einen Server von Google in den USA übertragen und dort gekürzt. Im Auftrag des Betreibers dieser Website wird Google diese Informationen benutzen, um Ihre Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen gegenüber dem Websitebetreiber zu erbringen. Die im Rahmen von Google Analytics von Ihrem Browser übermittelte IP-Adresse wird nicht mit anderen Daten von Google zusammengeführt. Sie können die Speicherung der Cookies durch eine entsprechende Einstellung Ihrer Browser-Software verhindern; wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen dieser Website vollumfänglich werden nutzen können. Sie können darüber hinaus die Erfassung der durch das Cookie erzeugten und auf Ihre Nutzung der Website bezogenen Daten (inkl. Ihrer IP-Adresse) an Google sowie die Verarbeitung dieser Daten durch Google verhindern, indem Sie das unter dem folgenden Link (http://tools.google.com/dlpage/gaoptout?hl=de) verfügbare Browser-Plugin herunterladen und installieren.

Sie können die Erfassung durch Google Analytics verhindern, indem Sie auf folgenden Link klicken. Es wird ein Opt-Out-Cookie gesetzt, das die zukünftige Erfassung Ihrer Daten beim Besuch dieser Website verhindert:

Nähere Informationen zu Nutzungsbedingungen und Datenschutz finden Sie unter http://www.google.com/analytics/terms/de.html bzw. unter https://www.google.de/intl/de/policies/. Wir weisen Sie darauf hin, dass auf dieser Website Google Analytics um den Code „anonymizeIp“ erweitert wurde, um eine anonymisierte Erfassung von IP-Adressen (sog. IP-Masking) zu gewährleisten.

Wir nutzen Google Analytics zudem dazu, Daten aus AdWords und dem Double-Click-Cookie zu statistischen Zwecken auszuwerten. Sollten Sie dies nicht wünschen, können Sie dies über den Anzeigenvorgaben-Manager (http://www.google.com/settings/ads/onweb/?hl=de) deaktivieren.

 

Datenschutzerklärung für die Nutzung von Google Adwords Conversion Tracking

Wir verwenden Google Conversion Tracking, einen Webanalysedienst der Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). Leitet Sie eine Google-Anzeige zu unserer Seite weiter, wird auf Ihrem Rechner ein Cookie gesetzt. Durch dieses Cookie werden Sie nicht identifiziert. Nach 90 Tagen verliert es seine Gültigkeit und wird gelöscht. Jeder Adwords-Kunde erhält ein eigenes Cookie. Besuchen Sie mit aktivem Cookie bestimmte Seiten unserer Webseite, erkennen Google und wir, dass eine Anzeige angeklickt wurde und eine Weiterleitung zu dieser Seite erfolgt ist. Durch diese Informationen erfahren die AdWords-Kunden die Gesamtanzahl der Nutzer, die auf ihre Anzeige geklickt haben und zu einer mit einem Conversion-Tracking-Tag versehenen Seite weitergeleitet wurden. Sie erhalten jedoch keine Informationen, mit denen sich Nutzer persönlich identifizieren lassen. Sie können mit Hilfe der entsprechenden Browser-Konfiguration das Setzen des Cookies ablehnen, wenn Sie nicht an der Erhebung dieser Daten teilnehmen wollen. Unter anderem können Sie das automatische Setzen von Cookies deaktivieren oder speziell für das Conversion-Tracking Cookies von der Domain "googleadservices.com" blockieren.

 

Datenschutzerklärung für die Nutzung von Google Remarketing

Wir nutzen die Remarketing Technologie der Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; „Google“). Nutzer, die unsere Internetseiten bereits besucht und sich für das Angebot interessiert haben, werden durch zielgerichtete Werbung auf den Seiten des Google Partner Netzwerks erneut angesprochen. Die Einblendung der Werbung erfolgt durch den Einsatz von Cookies. Dadurch kann das Nutzerverhalten beim Besuch der Webseite analysiert und anschließend für gezielte Produktempfehlungen und interessenbasierte Werbung genutzt werden. Personenbezogene Daten werden nicht gespeichert. Weiterführende Informationen zu Google Remarketing sowie die Datenschutzerklärung von Google können Sie einsehen unter: http://www.google.com/privacy/ads/.

Sie können die Verwendung von Cookies durch Google für diese Zwecke deaktivieren, wenn Sie keine interessenbasierte Werbung empfangen möchten. Dazu rufen Sie die Seite https://www.google.de/settings/ads/onweb" \l "display_optout" \t "_blank auf. Alternativ können Sie die Verwendung von Cookies von Drittanbietern deaktivieren.

 

Die Formulierung der Texte ist www.datenschutzbeauftragter-info.de entnommen.

cancellation policy

lambda team solutions GmbH

Alexanderstraße 31

40210 Düsseldorf

Deutschland

 

 

 
Cancellation Right and Sample Cancellation Form

1. At the purchase of a ticket allowing the participation in Escape Games,  lambda team solutions GmbH and the customer conclude a contract on the delivery of services in the context of leisure time activities bound to a specific date or period of time (cp. section 312 g clause 2 no. 9, German Civil Code). In accordance with section 312 g clause 2 no. 9, German Civil Code, the client has no cancellation right, regardless of the payment method chosen. Every ticket purchase allowing the participation in an Escape Game is thus immediately binding (cf. paragraph 2.1) and obliges the customer to pay the total amount of the order to lambda team solutions GmbH.
2. At the purchase of a voucher with the purchasing customer or their proxy physically present (e.g. purchase on site), no distance contract is concluded according to section 312 b, German Civil Code. The customer thus has no cancellation right.
3. For all other voucher purchases, the following applies to all contracts with customers:

 

Cancellation Policy
Cancellation Right

You have the right to cancel this contract within 14 days without giving reasons. This 14-day period starts with reception of the delivery by you or a third party named by you which is not the carrier. To claim your cancellation right, you must inform us, 
lambda team solutions GmbH, Alexanderstraße 31, 40210 Düsseldorf, +49 211 93673340, duesseldorf@teamescape.de
via an unambiguous declaration (e.g. posted via mail, telefax or email) about your decision to cancel the contract. You may, but are not obliged to, use the enclosed sample cancellation form. In order to comply with the set cancellation period, it is sufficient to send the notification on your decision to claim your cancellation right by the last day of said period.

 

After the Cancellation

If you cancel this contract, we must refund all payments received by you immediately, or at the latest within 14 days starting from the day we received your cancellation notification. For the refund, we will use the same payment method that you used in the initial transaction, if not agreed otherwise. We will never charge additional fees in case of a refund. We can hold back the refund amount until already delivered goods are returned to us or proof of return is provided, depending on which occurs first. You must return the goods to us by mail or in person immediately or at the latest within 14 days after submitting your cancellation notification. In order to comply with the set return period, it is sufficient to send the goods by the last day of the 14-day period. You must bear all direct costs for the return. You will only have to pay for a loss in value if that loss can be traced back to damages inflicted by you that were not necessary to check the quality, characteristics and functioning of the goods.

 

Sample Cancellation Form

(If you want to cancel the contract, please fill in this form and send it back to us.)

To lambda team solutions GmbH, Alexanderstraße 31, 40210 Düsseldorf, 
I/we hereby cancel the contract concluded by me/us (*) on the purchase of the voucher described below: 
Date of order  

Order number / invoice number
Name of customer(s)

Customer(s) address
Customer(s) signature(s) (only applicable for notification via mail) 
Date

__________

(*) Delete as applicable.
Click here for the PDF sample cancellation form.

 

End of Cancellation Policy and Sample Cancellation Form

4. In case of cancellation by the customer, the following applies:  
lambda team solutions GmbHdeactivates the voucher. If the voucher was paid before the cancellation, lambda team solutions GmbH refunds the purchase price to the customer.

Click here for the PDF cancellation policy.

 

© Copyright 2018. TeamEscape. All rights reserved.



  
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